1. What are the check-in and check-out times at Sandal Casa Resort?

Check-in time at Sandal Casa Resort is at 2:00 PM, and check-out time is at 11:00 AM. Guests arriving before 7:00 AM must book the previous night to guarantee immediate check-in.

2. What is the reservation policy at Sandal Casa Resort?

To confirm a booking, guests must pay 25% of the total amount for the entire stay. The package rate is subject to change without prior notice.

3. What is the cancellation policy at Sandal Casa Resort?

For cancellations made 7 days before arrival, 100% of the amount will be refunded. Cancellations made within 7 days will incur a charge equivalent to one day’s tariff. During blackout dates and long weekends, cancellations are impossible without incurring a charge.

4. What is the policy for children at Sandal Casa Resort?

Children aged 5-10 years will be charged 50% of the adult rate, while children above 10 years will be charged the full adult rate.

5. How does Sandal Casa Resort handle damage to resort property?

 – The resort reserves the right to charge guests for any damage to the resort property. Guests will be notified of charges to their credit/debit card, or an invoice will be sent accordingly.

6. What happens if resort property is removed without consent?

Guests removing resort property without consent may be charged the full replacement cost of the item, including carriage and installation charges. Charges will be applied to the guest’s credit/debit card or invoiced to the registered address.

7. How does Sandal Casa Resort handle inappropriate behavior?

We uphold a zero-tolerance policy for inappropriate behavior towards guests or staff. Any such behavior will be investigated and, depending on its severity, may result in police involvement or immediate eviction from the resort.

8. What is the policy for lost or damaged guest property?

Sandal Casa Resort complies with the Hotel Proprietors Act 1956 regarding lost property. Efforts will be made to locate and return lost items to their owners within 3 months of departure.

9. What are the accepted payment methods at Sandal Casa Resort?

We accept online payments via Credit/Debit Card, Net Banking, ATM Cards, IMPS, etc., with applicable transaction fees. Offline payments through NEFT/RTGS/Cash Deposit require confirmation within 1-3 bank working days.

10. How does Sandal Casa Resort handle check-in procedures with credit card bookings?

Guests making credit card bookings must present the card used for booking and a valid ID at check-in. A copy of the card (front and back) and an authorization letter are required for bookings made by a third party.

11. Can guests request for late check-out?

Late check-out requests are subject to availability and may incur additional charges. Guests are advised to confirm availability and charges with the hotel before departure.

12. What security measures does Sandal Casa Resort have in place?

The resort employs security measures to protect guest information and maintain the confidentiality of personal data. All personal information is securely stored and accessible only to authorized personnel.

13. Can guests bring pets to Sandal Casa Resort?

Pets are strictly prohibited within the resort premises.

14. Are there any specific guidelines for guest behavior at Sandal Casa Resort?

Guests are expected to behave responsibly and respect other guests and resort staff. Disruptive behavior may result in eviction from the resort premises.

15. How are refunds processed for cancellations at Sandal Casa Resort?

Per the resort’s cancellation policy, refunds for cancellations will be processed within 15-20 business days via online payment or cheque, deducting a processing fee of 5% above cancellation charges.

For further details or specific inquiries, please get in touch with us.